![]() ![]() How to solve the “resetting this pc” problem.What causes a computer to get stuck at ‘resetting this pc’?.What does ‘resetting this pc’ stuck error mean?.Is Chroma or any other Razer software running while you play? If so, it could have stayed active in the clean boot, which is why it's always important to manually check the Task Manager's background processes. I know you tried a clean boot before, but your crash dumps mention a component of Razer Chroma, actually two. If any install, restart again afterwards. Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter.Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”.After it reaches 100%, hit Windows key-X again.If it throws an error, please list it here The system will start validating soon.Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter.Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.Still, it's a good idea to run a couple of basic checks on your Windows system files: ![]() When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.ĭuring all of this, please continue to use a clean Sims 4 user folder, just so that there aren't any complicating Your crash dumps are all the same error, one that involves a component of Windows that shouldn't be corrupt (and would likely cause more severe problems if it were).dmp file to a free filesharing site and link it here Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter.After it crashes, wait for any crash dialogs to finish.Launch Sims 4 and wait for it to crash (whether you can play at all or not).In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter.Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator.If one of them from the last two or three days (after we started troubleshooting here) is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here. Click Windows key-R and copy and paste this: If that doesn't help either, I'd like to see a crash dump. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play. If that doesn't or didn't help, try playing while your computer is offline. Meaning, did you ever move the Sims 4 folder that's in Documents\Electronic Arts, the one that contains your saves and other user content, to your desktop? I thought you had from your wording, but just in case you haven't, please try that now. If you accidentally kill the wrong service and it doesn't restart on its own, simply reboot your I read your initial post again, and I wanted to clarify whether you've tried a new user folder. When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, for example any software from Asus (Armour圜rate, ROG whatever, etc.). If you get another crash, please try playing in a clean boot (the process is the same for Windows 10 and 11): You shouldn't get an error with either, but if you can't install the AMD driver for some reason, just skip it-the Nvidia driver is the more important one here. Install the AMD one first, restart your computer, and then install the Nvidia one and restart again. Under Graphics, click Show All and download both the AMD and Nvidia drivers. If asked, choose "GA401QE" from the dropdown menu and then Windows 11. You can find the latest downloads for your laptop here: First of all, please update both of your graphics drivers. ![]()
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